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Copy of Delivery and Returns

delivery & returns


free delivery on all UK mainland deliveries

Delivery is FREE for all orders to mainland U.K. The estimated delivery time for FREE DELIVERY is 1-2 business days (not including weekends/bank holidays). 

delivery time frames

Orders will be fulfilled within 24 hours and will ship the same business day if received by 3.00 pm. (Orders placed on Saturday 21st December will be dispatched same day if placed by 1.00 pm). For example, an order placed on Sunday morning will be fulfilled and dispatched on Monday morning.

free returns & damage

100% catisfaction guarantee 

We want you to love our cat gifts. If you are not 100% catisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within mainland U.K. Return your order to us within 30 days and we’ll process a full refund. Customers shipping from outside of mainland U.K. are responsible for return shipping costs. 

All returned items must have original tags and packaging. We stand by our products - if your order arrives damaged or defective or you'd like to order replacement we can help right away.

extended returns policy for christmas

Extended Return Policy for Christmas Gifts. You may return christmas purchases (orders placed between November 1st and December 25th) until January 31st.

what if my gift arrives damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item does look damaged, you may conveniently request replacement by contacting;